Finding the right tool
The two organisations originally worked together on an econometric modelling project, and Kyle's agency currently uses a version of Pointlogic's channel planning software called Unity. According to Kyle, the platform has helped many clients successfully navigate the multitude of media channels available to them. Unity has also been crucial in optimising budgets to meet clients' specific campaign objectives.
"Brands have a lot of questions regarding how best to allocate dollars across various channels, whether that's in-store, out-of-store or online versus offline," he explained. "Commspoint Unity helps us further our understanding around what different media channels can accomplish and how different media mixes work together to achieve specific goals that are central to our clients' businesses."
Optimising client communication plans
Unity had an immediate positive impact for one of The Company of Others' clients. Soon after implementing the software, the agency used the tool to analyse a new client's previous media plans after the organisation switched from a competitor.
"We found the brand was really limiting itself in terms of the number of channels it was using," Kyle says. "They were using two or three, but Unity showed they had the opportunity to broaden their horizons, while reducing their budget at the same time."
Despite some initial hesitance on the client's part, The Company of Others was able to convince the business to diversify its media mix based on Unity's recommendations. This resulted in a 20-30% drop in the client's channel expenditure and a boost to various brand KPIs across the firm's tracker studies.
Working with Pointlogic
For Kyle, accessibility is one of the key reasons why The Company of Others has continued to work with Pointlogic for the best part of a decade. He said even the organisation's top executives are just a phone call away if needed, something many other large vendors are unable to replicate.Furthermore, Kyle says Pointlogic is very open to opinions on how to customise their software and include specific features that are tailored to his company's needs. This high-touch, collaborative approach means Pointlogic is quick to respond and agile in the face of changing market conditions.
"If we have big and important questions, I feel like we're able to get to the right people relatively quickly," he adds. "They've been really great partners at taking advice and feedback from our agency, and they're constantly looking to improve the products and services they provide us."